Frequently Asked Questions

Q: What do I need to do to be ready for my Video Chat with Santa?

A: Great Question! All you’ll need is a high speed internet connection, a computer with a webcam and a FREE Skype account from

Q: Can I use my phone or tablet?

A: Yep! As long as it has a camera and Skype installed and an internet connection is available.


Q: I don’t have a webcam. Do you know where I can get one?

A: Absolutely. Santa uses this one:Logitech HD Webcam


Q: What time will Santa or Mrs. Claus call?

A: Please be ready for call 10 minutes before and after the schedule time. Santa will be as prompt as possible!


Q:  How long will my Video chat with Santa last?

A: Video calls will last between 3-5 minutes.


Q: How are the parents involved?

A: An adult should be present during the video call to help things like turning up or down the volume on the computer. Trust us, you’ll want to see their faces in person!


Q:  What do you do with my personal information?

A: Santashangout.com does not sell or share your personal information. It is only used to create the most unique and magical Christmas experience possible.


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